Teleconsultation support

Use this checklist if you are preparing for a consultation or have difficulty joining the waiting room. Do not send passwords, payment details, or unnecessary medical information in a technical-support message.

Emergency: Do not wait for online support if you have severe or life-threatening symptoms. Call 112 in India or go to the nearest emergency department.

Before joining

Use a current version of Chrome, Edge, Safari, or Firefox on a supported phone, tablet, or computer.
Use a private, well-lit space and connect to a stable network. Avoid public Wi-Fi when possible.
Allow camera and microphone access when the browser asks. Check that another app is not using the camera or microphone.
Keep relevant reports and medicine information available, but share only what is needed for care.

If the camera or microphone does not work

Check the browser permission icon near the address bar and allow access for this site.
Confirm the correct camera and microphone are selected in device settings.
Close other video-call apps, then reload the page and try again.
If video remains unavailable, tell the doctor and use audio when the consultation flow offers it.

If the waiting room does not connect

Check your internet connection and try moving closer to your Wi-Fi router or switching to mobile data.
Keep the waiting-room tab open and do not open multiple duplicate sessions.
If the session expires or is closed, use the original patient link to join again when appropriate.
For general appointment questions, see the FAQ or contact page.

ABDM sandbox support and documentation

For official ABDM onboarding, sandbox registration, and technical support, use the authorities directly rather than relying on a website claim or local implementation. The current site does not claim ABDM approval until the official sandbox testing and certification process is completed.

Privacy and accessibility

Use a private environment and clear sensitive details from a shared device when you finish. Read the privacy information and accessibility statement for more guidance.

Last reviewed: 16 September 2026